Maintenance & Support Services

For an efficient, agile and aligned GRC capability, the implemented processes and the GRC platform supporting them should have fast, efficient and tailored maintenance and support. We keep your platform up and running by utilizing a service management framework driven by ITIL, solving issues reported by users and admins, independent of the issue, either on the technical infrastructure level, the GRC Platform level or the implemented process level. We remediate problems with an end-to-end service.

  • Platform Infrastructure Support

  • Platform Software Support (including Upgrades)

  • Implemented Process Support

  • ITIL driven Service Management

  • Ticketing and Case Management

  • 24/7 Support

  • Service Level Agreements and Reporting


GRC as an Internal Service

With our advanced maintenance and support services, the end users and administrators of your organization get seamless, agile, fast and efficient solutions to their daily problems. Whatever level the problem occurs on, from infra to implemented processes, we will coordinate for resolving them with both internal teams, vendor case management interfaces and different stakeholders to ensure a fast and effective resolution. Supporting your development activities, following up on vulnerabilities and upgrading your platform are some of the included activities in the service.

“Governify provides us a peace of mind on our Archer Platform, solving any type of issues at all levels.” – Anne Kellokoski, Service Manager, NOKIA  –  Reach us to ensure platform user satisfaction…

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